Complete and print the Service Request Form for faster service. Instructions are on the form. Please provide complete data.

The service form is a PDF file that requires version 5.x or 6.x of the Adobe reader. Follow the link below if you need an update.

• an RMA number is not necessary
• repair work must be paid by credit card or C.O.D.
• same day turnaround is standard whenever possible at no extra charge
• loaner systems are not available due to theft--there are no exceptions

Ship packages for morning delivery to receive same day service. Items arriving after noon will ship on the next business day. Severity of damage, product complexity and workload determine the actual time required to complete a repair. We understand that it is critcal to have properly functioning equipment so we make every effort to perform our work quickly and accurately.

Most items, including remote controls, typically cost $100 - $200 to repair. In extreme cases we will try to contact you before performing the work. ACU-1 systems are considerably more complicated and typically cost $200 - $250 and require an extra day for service.

We charge actual shipping rates so it is impossible to calculate an exact total until work is complete and the system is packaged for return shipping. For C.O.D. payments we can contact you with a total amount so that a check can be ready. Check the box labeled "Contact me with C.O.D. total" on the form and be sure to provide contact information.

Answers to frequently asked questions and requests:

• please do not return your cables, power supply or rack ears
• system settings will not be changed or reset unless absolutely necessary
• same day service is performed whenever possible--no need to ask for fast service